Shipping Policy - Femmella

Shipping & Delivery

Free shipping is available for both prepaid and COD orders.
Standard delivery takes 5-7 business days, depending on your location.
Please do not accept tampered packages.
For pre-order products, delivery timelines are specified in the product description.
A tracking number/ID will be emailed once your order leaves the warehouse, you can track your order by clicking here.

Exchanges

Eligible items can be exchanged within 7 days of delivery.
Exchanges can be made for any style available on the website.
If you do not wish to exchange an item, you may return it for Store Credit with a 1-year validity.

Exchange Process

Ensure the item is unused, unwashed, unworn, and has all original tags attached. Place the item back in its original packaging along with the invoice.
Initiate your exchange request by clicking here.
Our team will schedule a pick-up within 48 Hours. For size exchanges, the replacement will be dispatched after the returned item passes the quality check at our warehouse.

SECOND EXCHANGEs for the same order are chargeable. Request a pick-up for a fee of INR 150. Once the exchanged order is picked up, a payment link for Rs 150 will be sent to the registered email ID within 24-48 hours, and the exchanged product will be dispatched once payment is received.

You can also ship the product directly to our warehouse:

Femmella Fashions India Ltd.

Plot No. 312, Udyog Vihar, Phase-IV

Gurgaon

Haryana 122015

Returns

Items must be returned within 7 days of delivery.
We accept unworn, unwashed, and unaltered merchandise for exchange or return.
All original tags must be attached, and items must be returned in their original packaging.
Damaged or defective items will be replaced with the same product. If the damaged product is out of stock, a refund will be issued via bank transfer.

Important Notes

If the exchanged item is of lower value, the remaining balance will be issued as a Store Credit with a 1-year validity.
Customers can use an active coupon code for exchange orders. Deactivated coupons cannot be applied.
Products purchased under B2G2, B1G1, B2G1 promotions, and Final Sale (Flat Rs. 999/-) are NOT eligible for return or exchange.

Items purchased under Flat 50% OFF and above are eligible for exchange only.

Dispatch

Orders are dispatched within 48 hours of placement.
Orders placed after noon on Friday are dispatched the following Monday or the next working day.

Store Credit

Store credit will be emailed in Gift card format to your registered email ID.
Use the voucher code during checkout in the "Use Discount Code or Gift card" section.
The Store Credit Gift Card will be valid for one year from the date it is created . To avoid any future issues. Kindly use it before it expires, as per our policy, it cannot be re-issued.
Clearance sale products and items returned in a soiled, damaged, or altered condition are ineligible for refund/store credit.